Refund and Return Policy

📋 Overview

At India Kings Masala & Co., we take immense pride in the quality of every product we make and ship. However, we understand that sometimes things may not meet your expectations or arrive in less than perfect condition. This policy outlines every scenario in which a refund or return can be requested and the exact process to follow.

Please read this policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

✅ When You Are Eligible for a Refund or Return

📸 How to Raise a Refund or Return Request

Follow these steps carefully to ensure your request is processed as quickly as possible.

• 1
  Document the Issue Immediately Take clear photographs and a short video of the damaged, wrong, or defective product. Capture the outer packaging, the product label, the batch number if visible, and the issue clearly. Do not discard any packaging materials.
• 2
  Contact Us Within 48 Hours of Delivery Email us at care@indiakingsmasala.com or WhatsApp us at +91-XXXXXXXXXX. Include your Order ID, full name, registered mobile number, a description of the issue, and the photographs or video of the problem.
• 3
  Review by Our Quality Team Our team will review your request within 1 to 3 business days. We may request additional images or information if the initial submission is unclear. All decisions are made based on photographic and descriptive evidence.
• 4
  Resolution Offered Based on the review, we will offer one of the following: a full refund to your original payment method, a store credit, or a free replacement of the product. The resolution type depends on the nature and severity of the issue.
• 5
  Refund or Replacement Processed Once the resolution is agreed upon, refunds are initiated within 2 to 5 business days. Replacements are shipped within 3 to 5 business days. You will receive a written confirmation at every stage.

🔄 Return of Physical Products

When a Physical Return is Required

• If we specifically request a return of the product as part of our quality investigation process, we will arrange a reverse pickup at no cost to you.
• You are not required to ship products back at your own expense unless explicitly agreed upon in writing.
• Do not ship any product back to us without prior written approval from our support team. Unauthorized returns will not be accepted and no refund will be issued for such shipments.

Reverse Pickup Process

• Once a reverse pickup is approved, we will schedule a courier pickup from your delivery address.
• Ensure the product is repackaged securely before handover to the courier.
• A pickup tracking number will be shared with you.
• Refund or replacement will be initiated within 2 to 3 business days after the returned product reaches our warehouse and passes quality inspection.

💰 Refund Methods and Timelines

COD Refund Process

• For Cash on Delivery orders where a refund is due, we will ask you to share your bank account details (account number, IFSC code, account holder name) via email.
• Alternatively, we can issue a store credit equivalent to the refund amount for use on future orders.
• NEFT or IMPS transfers are typically completed within 7 to 10 business days of receiving your bank details.

📦 Partial Refunds

In some cases, only a partial refund may be issued. These situations include:

• Only part of a multi-item order was damaged or incorrect
• A replacement is provided for the affected item while the rest of the order is retained
• The product arrived with minor cosmetic damage to the outer label but the contents and seal are intact
• The refund request was partially valid after quality review

All partial refund decisions are communicated clearly in writing before processing.

🔁 Replacement Policy

In many valid cases, we prefer to offer a replacement of the affected product rather than a monetary refund. This is because we stand behind the quality of our products and want you to experience them at their best.

Replacement Conditions

• Replacements are offered for damaged, wrong, or defective products that meet our refund eligibility criteria.
• Replacements are shipped free of charge with standard delivery timelines of 3 to 7 business days.
• Only one replacement per order item is allowed. If the replacement also arrives damaged, a full refund will be issued.
• Replacement is subject to product availability at the time of the request. If the product is out of stock, a full refund will be issued instead.

Customer Choice

Customers have the right to choose between a replacement and a refund when their claim is approved. We will present both options and process whichever you prefer.

🚚 Order Not Delivered (Non-Delivery Claims)

Non-Delivery Investigation Process

• We will raise a formal investigation with the courier partner on your behalf.
• The investigation typically takes 5 to 7 business days to conclude.
• If the courier confirms non-delivery, a full refund or re-shipment will be arranged at no cost to you.
• If the courier confirms delivery with a proof of delivery image or recipient signature, the claim may be declined.
• We recommend checking with neighbors, building security, or household members before raising a non-delivery claim.

🎁 Refunds for Orders Placed with Discount Codes or Coupons

• If a refund is issued for an order where a discount code was applied, only the amount actually paid by the customer is refunded. The discount value is not refunded in monetary form.
• If a product purchased with a discount is returned, the discount code is not reinstated for future use.
• Orders placed with a Buy-X-Get-Y free offer: if the paid item is returned, the free item must also be returned, or its retail value will be deducted from the refund.
• Gift card redemptions are refunded as store credits only, not as cash or bank transfer.

⚖ Dispute Resolution

If you are not satisfied with the outcome of your refund or return request, you may escalate your concern to our senior management team.

• Send an escalation email to care@indiakingsmasala.com with the subject line: ESCALATION - Order #[Your Order ID]
• Our senior team will review the matter and respond within 3 to 5 business days.
• All disputes are governed by the laws of India. The jurisdiction for any legal dispute will be courts located in the registered office state of India Kings Masala & Co.

📞 Refund and Return Support

For all refund, return, and replacement queries, our dedicated support team is here to help.