Shipping Policy

📦 Overview

At India Kings Masala & Co., we take great care in packaging every jar, spice mix, and pickle with the same love and attention that goes into making them. This Shipping Policy explains everything about how we process, pack, and deliver your order safely across India.

Please read this policy carefully before placing your order. By placing an order on our website, you agree to the terms outlined below.

🗓 Order Processing Time

What Counts as a Business Day?

• Monday through Saturday are considered business days.
• Sundays and all gazetted national public holidays are excluded from processing timelines.
• Festival seasons (Diwali, Holi, Eid, etc.) may result in 1 to 2 additional processing days due to high order volumes. We will communicate any delays via email or SMS.

Order Confirmation

• You will receive an order confirmation email within 10 minutes of placing your order.
• A shipping confirmation email with a tracking link will be sent once your order is dispatched.
• If you do not receive these emails, please check your spam or promotions folder before contacting support.

🚚 Shipping Timelines and Delivery Estimates

Delivery estimates are indicative and not guaranteed. Delays may occur due to courier network issues, weather conditions, incorrect address details, or circumstances beyond our control.

🧴 Packaging Standards

We ship all our products with a strict no-leakage guarantee. Here is exactly how we pack your order:

• Each jar or product is individually sealed with inner lids and tamper-proof caps.
• Jars are wrapped in bubble wrap or foam inserts to prevent breakage during transit.
• All items are placed in corrugated cardboard boxes with filler material to eliminate movement.
• The outer box is taped on all seams for structural integrity.
• A packing slip with your order details is included inside every shipment.
• Glass jars receive additional double-layer protection with a fragile sticker on the outer box.

🔍 Order Tracking

Once your order is dispatched, you will receive a shipping confirmation message via email and SMS containing:

• Your unique tracking number
• The courier partner name (Delhivery, Shiprocket, DTDC, Blue Dart, or similar)
• A direct link to track your shipment in real time

How to Track Your Order

• Use the tracking link in your shipping confirmation email or SMS.
• Alternatively, visit the courier's official website and enter your AWB number.
• You can also email us at care@indiakingsmasala.com with your order number for a manual update.

📍 Delivery Attempts and Failed Delivery

Standard Delivery Attempts

• Our courier partners will attempt delivery a minimum of 2 times at the address provided.
• After 2 failed attempts, the package will be held at the nearest courier facility for up to 5 business days.
• If unclaimed within 5 days, the package will be returned to our warehouse (Return to Origin or RTO).

Reasons for Failed Delivery

• Incorrect or incomplete delivery address provided at checkout
• Recipient unavailable or unresponsive at the time of delivery
• Customer refused to accept the delivery
• Access restricted to gated communities or high-security buildings without coordination

Returned to Origin (RTO) Policy

• If your order is returned to us due to failed delivery, you will be notified via email.
• We will offer to re-ship the order. A re-shipping fee of Rs. 80 to Rs. 120 will be charged depending on your location.
• If you choose not to re-ship, a refund will be issued after deducting original shipping charges (even if your order qualified for free shipping).
• Perishable or limited-shelf-life products returned due to customer fault are not eligible for refund.

🌐 International Shipping

⚠ Incorrect Address and Customer Responsibility

Customers are fully responsible for providing accurate and complete delivery information at the time of checkout. This includes:

• Full name of the recipient
• Flat or house number, building name, street name
• Locality, city, state, and PIN code
• Active mobile number reachable during delivery hours

India Kings Masala & Co. is not liable for delivery failures, delays, or losses caused by an incorrect or incomplete address provided by the customer. In such cases, re-shipping fees will be borne by the customer.

📞 Shipping Support

For any questions, concerns, or escalations related to your shipment, please reach out to our customer support team.