Refund policy

Refund & Return Policy

At India Kings Masala & Co., customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or missing product, we're here to help.

Eligible for Refund or Replacement

You may request a refund or replacement if:

  • The product is damaged, broken, or leaking.
  • You received the wrong product or variant.
  • The product is expired at the time of delivery.
  • The tamper-proof seal is broken before opening.
  • An item is missing from your order.
  • The product has a verified quality defect.
  • Your order was marked as delivered but was not received.

Not Eligible for Refund

Refunds or returns are not available for:

  • Change of mind after delivery.
  • Personal preference regarding taste or spice level.
  • Opened or partially consumed products.
  • Damage caused due to improper storage after delivery.
  • Wrong variant or quantity ordered by the customer.
  • Requests made more than 48 hours after delivery (except in exceptional cases).
  • Clearance or final-sale products.

How to Request a Refund

  1. Contact us within 48 hours of receiving your order.
  2. Share your Order ID, a brief description of the issue, and clear photos/videos of the product.
  3. Our team will review your request within 1–3 business days.
  4. If approved, we'll provide either a refund, replacement, or store credit, depending on the situation.

Refund Processing Time

  • Refunds are initiated within 2–5 business days after approval.
  • The time taken for the amount to reflect depends on your bank or payment provider.
  • COD orders will be refunded via bank transfer or store credit.

Replacements

If your claim is approved, you may choose a replacement instead of a refund (subject to product availability). Replacements are shipped free of charge.

Physical Returns

Due to food safety and hygiene reasons, opened products cannot be returned. If a return is required for quality inspection, we will arrange a free reverse pickup.

Contact Us

For refund or return requests, please contact us with your Order ID and supporting photos/videos.

Email: care@indiakingsmasala.com